Reception team
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Malcolm Hendry

Managing Director

I have been with Red Carnation Hotels for over 20 years and my role as Managing Director (The Rubens, Hotel 41, bbar, 100 Princes Street) is one of the most satisfying jobs of my career. I have a team of over 160 employees, who are highly motivated and dedicated to delivering generous hospitality and passionate service. The wellbeing of our guests and teams is my highest priority and I look forward to warmly welcoming you to The Rubens at the Palace soon.

Vince Castronovo

Vince Castronovo

General Manager

The Rubens is often the location of anniversaries, birthdays, engagements as well as celebrations of special occasions. I play a key role in ensuring these events become lifelong memories. If your event is important to you, please write to me and I will make sure it is an unforgettable stay.

Robert Lyall

Food & Beverage Manager

My dedicated team and I can suggest wine pairings for certain dishes, explain how your meal has been prepared and health information about the dish. If you would like to make any special requests for amendments to a dish, it would be our pleasure to arrange this. We can also provide full allergen menus and cater for your dietary requirements. Interested in our Dinner Series? Enquire with me directly and I will extend my personal invitation to our next event.

Sarah Bristow

Head of UK Reservations

I am delighted to lead a wonderful team in the UK, taking care of our guests' reservations. Should you have a request to stay in one of our hotels, please feel free to reach out to me. It would be our pleasure to oversee your bedroom allocation and note any special requests prior to your arrival. We can also organise any additional extras you may like such as chocolates, champagne, and strawberries, which would be waiting for you upon arrival. We will ensure that your stay will be one you fondly remember.

Salvatorie Maggio

Salvatore Maggio

Bar Manager

It is the little things that make the difference. We can be very flexible with our New York Bar menu. If you have dietary requirements, you can request amendments to our dishes. Also, if you have a preferred cocktail, it would be my pleasure to arrange my bar team to create this for you. We regularly host special guest experiences such as gin and whisky tastings and beer flight experiences. These are some of the ways we create the best guest experience.

Chef Ben Kelliher in the kitchen

Ben Kelliher

Executive Chef

I began my culinary journey and discovered my passion for this great industry. I worked at some of London’s top hotels including The Chesterfield Mayfair, where my passion for food grew. I am pleased to be working at The Rubens at the Palace and Hotel 41 where we source fresh local seasonal produce from the country. My team and I can create a dining experience that you will fondly remember forever.

Sergio Gimeno

Director of Engineering

I can enhance your Sky television system, set up a Chrome Cast, or provide a DVD player for you if you have any favourite films to request. If you are travelling with children, I can set up a PlayStation with games. I can also arrange for a mini-fridge to be fitted pre-stay if you wish to store your own drinks, snacks or medication. Myself and my team can also assist with any queries regarding the state of the art in-room ventilation cooling and heating system.

Mohan Senchuri

Curry Room Manager

Some milestones in life are truly special and deserve that extra something for celebration. Please inform me in advance if you are joining us for a celebration. I can plan everything to your exact specifications, and you can sit back, relax, and simply enjoy every moment of your special meal.

Kristina Veselyte

Executive Housekeeper

Perhaps you are used to sleeping on a hard mattress, and that most mattresses are usually too soft for your preference? If you ask for a mattress topper in advance, I can ensure that this is fitted before you check-in. Please inform me about any allergies you have so I can ensure that your bedroom is prepared. We also have a special ‘pillow menu’, where you can select your favourite type of pillow.