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Meet our team

Led by General Manager Vince Castronovo and overseen by Managing Director Malcolm Hendry, the Rubens is a family of passionate people, with a warm, inclusive ethos that embraces everything we do. We are proud to be a part of the family-owned and run Red Carnation Hotel Collection and of our hotel’s exceptional heritage. We strive to create the most enriching and rewarding experiences for our guests – which is why they choose to stay with us again and again.

The Rubens General Manager Malcolm Hendry In Scottish Attire

Malcolm Hendry

Managing Director

The epitome of a ‘people person’, Malcolm Hendry is driven by knowing that the guests in all of the hotels he oversees are enjoying their stays. After completing a degree in Hospitality and Business Management, Malcolm was Assistant Manager, then Deputy Manager of Speyside’s Craigellachie Hotel. By 2004, Malcolm was General Manager of The Rubens at the Palace, Hotel 41 and Bbar, and is now overseeing the highly anticipated opening of Red Carnation’s first Scottish property, 100 Princes Street.

Vince Castronovo

Vince Castronovo

General Manager

I am proud to be celebrating 5 years with The Rubens at the Palace Hotel. Each member of our team is dedicated and passionate about delivering exceptional hospitality, hosting outstanding dining experiences and creating memorable moments. We enjoy celebrating milestones with our guests and pride ourselves on exceeding expectations. If there is anything we can do to make your next stay with us extra special, please do let us know!

Robert Lyall

Robert Lyall

Food & Beverage Manager

My dedicated team and I can suggest wine pairings for certain dishes, explain how your meal has been prepared and health information about the dish. If you would like to make any special requests for amendments to a dish, it would be our pleasure to arrange this. We can also provide full allergen menus and cater for your dietary requirements. Interested in our Dinner Series? Enquire with me directly and I will extend my personal invitation to our next event.

Sarah Bristow

Sarah Bristow

Head of UK Reservations

I am delighted to lead a wonderful team in the UK, taking care of our guests' reservations. Should you have a request to stay in one of our hotels, please feel free to reach out to me. It would be our pleasure to oversee your bedroom allocation and note any special requests prior to your arrival. We can also organise any additional extras you may like such as chocolates, champagne, and strawberries, which would be waiting for you upon arrival. We will ensure that your stay will be one you fondly remember.

Chef Ben Kelliher in the kitchen

Ben Kelliher

Executive Chef

I began my culinary journey and discovered my passion for this great industry. I worked at some of London’s top hotels including The Chesterfield Mayfair, where my passion for food grew. I am pleased to be working at The Rubens at the Palace and Hotel 41 where we source fresh local seasonal produce from the country. My team and I can create a dining experience that you will fondly remember forever.

Sergio Gimen

Sergio Gimeno

Director of Engineering

I can enhance your Sky television system, set up a Chrome Cast, or provide a DVD player for you if you have any favourite films to request. If you are travelling with children, I can set up a PlayStation with games. I can also arrange for a mini-fridge to be fitted pre-stay if you wish to store your own drinks, snacks or medication. Myself and my team can also assist with any queries regarding the state of the art in-room ventilation cooling and heating system.

The Rubens Curry Room with waiter

Mohan Senchuri

Curry Room Manager

Some milestones in life are truly special and deserve that extra something for celebration. Please inform me in advance if you are joining us for a celebration. I can plan everything to your exact specifications, and you can sit back, relax, and simply enjoy every moment of your special meal.

Kristina Veselyte

Kristina Veselyte

Executive Housekeeper

Perhaps you are used to sleeping on a hard mattress, and that most mattresses are usually too soft for your preference? If you ask for a mattress topper in advance, I can ensure that this is fitted before you check-in. Please inform me about any allergies you have so I can ensure that your bedroom is prepared. We also have a special ‘pillow menu’, where you can select your favourite type of pillow.

Matt Ottley Bartender at the Rubens

Matt Ottley

Bar Manager

With over 11 years experience as a Bartender, I have an encyclopaedic knowledge of spirits and enjoy understanding guests' preferences. I take pride in being able to provide a personalised touch here at the Rubens Hotel at the Palace and look forward to meeting each and every guest.