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Rubens Murano Entrance
Crown Illustration

We are here to help

Due to the design and rich history of the property, we are constricted with regards to structural changes to be totally accessible, however, whether you have mobility, hearing or visual impairments, we will be able to suggest the best solution to ensure your stay in London is as comfortable as it is luxurious.

Accessible routes

  • Entrance to reception
  • Entrance to accessible guestrooms
  • Entrance to the meeting room/event space areas
  • Entrance to at least one restaurant
Rubens at the Palace background
The Rubens Royal Mew View King Room

Room facilities

Furniture can be removed

Shower chair and a toilet seat riser

Digital alarm clock available with sound and a vibrating pad

Emergency pull cords in bathroom

Induction loop

Magnifying glass

Large button telephone

Additional lighting

Please ensure you request any of the above prior to your arrival.

The Rubens General Manager Malcolm Hendry In Scottish Attire

Our accessibility statement

The Rubens at the Palace is committed to its policy that persons with disabilities have a full and equal opportunity to benefit from the goods, services, privileges, advantages, and accommodations offered by the Hotel.

As part of this commitment, we are continually improving our website to make it more accessible. If you encounter any difficulty using our website, have suggestions about improving the usability or accessibility of the website, or would like to know more about the Hotel’s commitment to accessibility, please contact the General Manager by email using the contact information below.

General Manager: Malcolm Hendry

Accessible room features

One room is available located on the first floor

There are 20 stairs from the accessible room to the main guest lobby

This room has 32” of clear width on entry to room and bathroom

Twin or King bedded combinations are available for this room

Wheel-in shower and grab rails

Low light switches

The flooring in the bedroom is carpet and the bathroom is tiled

Horizontal and vertical grab rails are positioned around the toilet

Two sinks in the bathroom, including a lower level sink

Two emergency alarm points linked directly to Reception, from the bed and the bathroom

Roll-in shower

Dining set up at The Rubens Van Dyke Suite 2 Name The Rubens Van Dyke Suite 2

Accessible public areas

  • Accessible reception and concierge desk, hotel restaurant and meeting rooms
  • Elevator dimensions: left lift door 700mm, depth 1100mm., right lift door: 700mm, depth 1200mm
  • Large font restaurant menus
  • Wheelchairs can be arranged
  • In the case of a fire, the hotel is fully equipped to deal with all mobility, visual, and auditory impairments.
The Rubens Royal Mew View King Room

More information

  • Evacuation chair
  • Personal assistance offered
  • Assistance dogs permitted throughout
  • Grab rail locations throughout
  • Disabled toilets
  • Disabled parking arrangements