Website terms & conditions
We are here to help
Due to the design and rich history of the property, we are constricted with regards to structural changes to be totally accessible, however, whether you have mobility, hearing or visual impairments, we will be able to suggest the best solution to ensure your stay in London is as comfortable as it is luxurious.
Accessible routes
- Entrance to reception
- Entrance to accessible guestrooms
- Entrance to the meeting room/event space areas
- Entrance to at least one restaurant
Room facilities
Furniture can be removed
Shower chair and a toilet seat riser
Digital alarm clock available with sound and a vibrating pad
Emergency pull cords in bathroom
Induction loop
Magnifying glass
Large button telephone
Additional lighting
Please ensure you request any of the above prior to your arrival.
Our accessibility statement
The Rubens at the Palace is committed to its policy that persons with disabilities have a full and equal opportunity to benefit from the goods, services, privileges, advantages, and accommodations offered by the Hotel.
As part of this commitment, we are continually improving our website to make it more accessible. If you encounter any difficulty using our website, have suggestions about improving the usability or accessibility of the website, or would like to know more about the Hotel’s commitment to accessibility, please contact the General Manager by email using the contact information below.
General Manager: Malcolm Hendry
Email: MalcolmRB@rchmail.com
Accessible room features
One room is available located on the first floor
There are 20 stairs from the accessible room to the main guest lobby
This room has 32” of clear width on entry to room and bathroom
Twin or King bedded combinations are available for this room
Wheel-in shower and grab rails
Low light switches
The flooring in the bedroom is carpet and the bathroom is tiled
Horizontal and vertical grab rails are positioned around the toilet
Two sinks in the bathroom, including a lower level sink
Two emergency alarm points linked directly to Reception, from the bed and the bathroom
Roll-in shower
Accessible public areas
- Accessible reception and concierge desk, hotel restaurant and meeting rooms
- Elevator dimensions: left lift door 700mm, depth 1100mm., right lift door: 700mm, depth 1200mm
- Large font restaurant menus
- Wheelchairs can be arranged
- In the case of a fire, the hotel is fully equipped to deal with all mobility, visual, and auditory impairments.
More information
- Evacuation chair
- Personal assistance offered
- Assistance dogs permitted throughout
- Grab rail locations throughout
- Disabled toilets
- Disabled parking arrangements