Rubens Murano Entrance
Rubens View Of Royal Mews 0213: Helen Cathcart

We are here to help

Due to the historical significance of the property, we are constricted with regards to making all the structural changes required be totally accessible. However, whether you have mobility, hearing or visual impairments, we will be able to suggest the best solution to ensure your stay in London is as comfortable as it is luxurious.

Accessible room features

One accessible room is available located on the first floor

There are 20 stairs from the accessible room to the main guest lobby

This room has 32” of clear width on entry to room and bathroom

Twin or king bed combinations are available for this room

Low light switches

The flooring in the bedroom is carpet and the bathroom is tiled

Horizontal and vertical grab rails are positioned around the toilet

Two sinks in the bathroom, including a lower level sink

Two emergency alarm points linked directly to reception are accessible from the bed and the bathroom

Furniture can be removed on request

Shower chair and a toilet seat riser can be provided on request

Digital alarm clock with sound and a vibrating pad can be provided on request

Induction loop can be provided on request

Magnifying glass can be provided on request

Large button telephone can be provided on request

Additional lighting can be provided on request

Accessible routes

Elevator dimensions: left lift door 700mm, depth 1100mm., right lift door: 700mm, depth 1200mm

Entrance to reception

Entrance to accessible guestrooms

Entrance to all meeting room and event space areas

Entrance to at least one restaurant

Dining set up at The Rubens Van Dyke Suite 2 Name The Rubens Van Dyke Suite 2

Accessible facilities

Large font restaurant menus

Wheelchairs can be arranged and an evacuation chair is available

In the case of a fire, the hotel is fully equipped to deal with all mobility, visual, and auditory impairments

Personal assistance offered

Grab rail locations throughout

Disabled toilets available

Disabled parking arrangements can be made on request

Our accessibility statement

The Rubens at the Palace is committed to its policy that persons with disabilities have a full and equal opportunity to benefit from the goods, services, privileges, advantages, and accommodations offered by the hotel.

We are continuously improving our website to make it more accessible. If you encounter any difficulty using our website, have suggestions about improving the usability or accessibility of the website, or would like to know more about the hotel’s commitment to accessibility, please contact our Managing Director, Malcolm Hendry, using the contact information below.

Discuss your needs

If you would like to discuss your accessibility needs with a member of our team in advance of your stay, please enquire below.