Here at The Rubens we are committed to ensuring our hotel and facilities are as accessible as possible, accommodating a variety of guests’ personal needs.
Due to the historical significance of the property, we are constricted with regards to making all the structural changes required be totally accessible. However, whether you have mobility, hearing or visual impairments, we will be able to suggest the best solution to ensure your stay in London is as comfortable as it is luxurious.
One accessible room is available located on the first floor
There are 20 stairs from the accessible room to the main guest lobby
This room has 32” of clear width on entry to room and bathroom
Twin or king bed combinations are available for this room
Low light switches
The flooring in the bedroom is carpet and the bathroom is tiled
Horizontal and vertical grab rails are positioned around the toilet
Two sinks in the bathroom, including a lower level sink
Two emergency alarm points linked directly to reception are accessible from the bed and the bathroom
Furniture can be removed on request
Shower chair and a toilet seat riser can be provided on request
Digital alarm clock with sound and a vibrating pad can be provided on request
Induction loop can be provided on request
Magnifying glass can be provided on request
Large button telephone can be provided on request
Additional lighting can be provided on request
Elevator dimensions: left lift door 700mm, depth 1100mm., right lift door: 700mm, depth 1200mm
Entrance to reception
Entrance to accessible guestrooms
Entrance to all meeting room and event space areas
Entrance to at least one restaurant
Large font restaurant menus
Wheelchairs can be arranged and an evacuation chair is available
In the case of a fire, the hotel is fully equipped to deal with all mobility, visual, and auditory impairments
Personal assistance offered
Grab rail locations throughout
Disabled toilets available
Disabled parking arrangements can be made on request
The Rubens at the Palace is committed to its policy that persons with disabilities have a full and equal opportunity to benefit from the goods, services, privileges, advantages, and accommodations offered by the hotel.
We are continuously improving our website to make it more accessible. If you encounter any difficulty using our website, have suggestions about improving the usability or accessibility of the website, or would like to know more about the hotel’s commitment to accessibility, please contact our Managing Director, Malcolm Hendry, using the contact information below.
If you would like to discuss your accessibility needs with a member of our team in advance of your stay, please enquire below.
