Here at The Rubens we are committed to ensuring our hotel and facilities are as accessible as possible, accommodating a variety of guests’ personal needs.
We believe every guest deserves a comfortable and welcoming stay. Our team is trained to provide inclusive and respectful service, and we are committed to creating a safe, comfortable, and supportive environment for all our guests.
Due to the historical significance of the property, we are constricted with regards to making all the structural changes required be totally accessible. However, whether you have mobility, hearing or visual impairments, we will be able to suggest the best solution to ensure your stay in London is as comfortable as it is luxurious.
Elevator dimensions: left lift door 700mm, depth 1100mm., right lift door: 700mm, depth 1200mm
Entrance to reception
Entrance to accessible guestrooms
Entrance to all meeting room and event space areas
Entrance to at least one restaurant
Large font restaurant menus
Wheelchairs can be arranged and an evacuation chair is available
In the case of a fire, the hotel is fully equipped to deal with all mobility, visual, and auditory impairments
Personal assistance offered
Grab rail locations throughout
Disabled toilets available
Disabled parking arrangements can be made on request
The Rubens at the Palace is committed to its policy that persons with disabilities have a full and equal opportunity to benefit from the goods, services, privileges, advantages, and accommodations offered by the hotel.
We are continuously improving our website to make it more accessible. If you encounter any difficulty using our website, have suggestions about improving the usability or accessibility of the website, or would like to know more about the hotel’s commitment to accessibility, please contact our Managing Director, Malcolm Hendry, using the contact information below.
