As is common practice within the hotel industry, guests are required to present a valid credit or debit card upon arrival to the hotel. This will be used for a pre-authorisation or charge to cover accommodation (if not already pre-paid) and any incidental extras during your stay. A temporary pre-authorisation is based on the length of your stay and will be held on your card, or alternatively, a cash deposit will be taken. Any unused funds will be released upon departure. Please be aware that it may take a few days for the funds to reappear in your account, depending on your bank or card provider’s processing times.

A discretionary nightly service charge of £15 will be added to your hotel bill. The service charge is a payment which recognises and rewards all employees for exceeding your expectations, and the entire amount is shared equally between the team. There is absolutely no obligation to pay this, and you may wish to wait until check-out to decide. If you’d prefer to opt out in advance, you’re welcome to let us know at any time, whether before arrival, at check-in, or during your stay.

A discretionary charitable donation of £1 will be included in your final invoice. Red Carnation Hotels matches all donations pound for pound and all monies raised are divided equally between two charities working with seriously ill children, Starlight Children’s Foundation and Hospitality Action, which offers support to those in the hospitality industry facing challenges such as illness, financial difficulties, or addiction. We respect that you may wish to support other charitable organisations, if this is the case, please ask for the charge to be removed from your account.

The check-in time is 3pm, check-out time is 12pm. 

Cancellation policies are dependent on the package that you have booked. Please refer to your booking confirmation for your cancellation policy.

There are several National Car Parks (NCP) locally, we would advise driving to the hotel where our concierge can provide a valet service with a charge of £50 for up to four hours or £70 per 24-hours, available daily from 8am to 8pm. Should you wish to have your car brought out and taken back to the car park, there is an additional charge of £20 per request. All charges for car parks can be added to your bill.

Our valet parking is only a pick-up/drop-off zone, therefore, please only stop as long as is necessary to get in or out of the vehicle. The zone is not a designated waiting area, therefore customers may be liable after a grace period should the car spend additional waiting time in their care outside the hotel. When pulling up, please park behind the red lines to avoid any fines.

Please note: Central London operates a congestion charge zone between the hours of 7am to 10pm daily, excluding Christmas Day. The current daily charge when entering the zone is £15. To find out more and how to pay please visit the following website. There is also a £12.50 ULEZ charge that is applicable, please visit the following website for more information and how to pay.

No, we do not offer a complimentary shuttle service. However, we can organise arrival and departure transfers from your chosen airport for a fee. Please provide flight details to a member of our concierge team, on +44 (0) 207 963 0725 and we can quote a price for you.

London Victoria is our nearest tube and train station which is a three to five-minute walk away.

All major credit cards are accepted including Visa, Mastercard, American Express, Diners Club, Switch, Delta and Solo.

Interconnecting rooms and wings are available when staying with us. We also offer a variety of services and facilities, for more information please visit our families page.

We offer a Pastry Chef Experience whereby children can visit our pastry kitchen and decorate cakes, cookies, and taste their own creations. We also award them with their very own certificate. Pre-booking for this experience is required. Please contact the hotel directly to arrange this.

Smart casual. We respectfully ask guests to refrain from wearing sportswear, flip-flops, and non-tailored shorts. Guest not adhering to the dress code policy will not be permitted entry into our restaurants and bars.

Yes, we do have standard adapters and converters available for you to use at our concierge desk. We also have transformers. Please do ask at the desk during your stay and you can borrow one of the items. A deposit may be required to ensure that they are returned safely.

Yes, we do, we can provide tea and coffee facilities on request.

Yes, this is available, however, we kindly require advanced notice. Please contact us in order to request this at least five days prior to arrival.

Yes, please do. We would like to receive as much information as possible pre-stay. Please contact us to make us aware of any dietary restrictions or allergies in advance.

Yes, we have a seven-day laundry service. This is explained in each bedroom with a laundry card to complete. 

Yes, we offer complimentary shoe shining and packing services for all guests. Please speak to a member of our team to arrange either service.

We do not have a gym on-site. There are gyms nearby the hotel if you wish to purchase daily/weekly passes. We can help assist with this, but a cost for gym passes does apply. 

We also offer our 'sports buddies' scheme. You can read more about this on our wellbeing page.

Pets are welcome in our guest bedrooms and a range of pet beds and menus are available. This can be arranged when making your reservation. Please ensure to give prior notification. View our pets page for more information on what services we provide.

At The Rubens we offer a whole host of amenities including hair dryers, safes, irons and ironing boards on request. Plug adapters and transformer information is available from the concierge desk. If you would specifically like a mini fridge guaranteed in your bedroom, please contact the hotel in advance to arrange this.

Please contact us in order to receive guidance and assistance with organising special request items.

Our sister brand, Evans Evans, offers a whole host of superb tours to book during your stay. Please visit their website for more information. 

Yes, please contact the concierge directly for advice on our preferred restaurants by cuisine, and for the latest show suggestions. Please call +44 (0) 207 963 0725 or contact us.

We respond to all questions and queries. We advise you to check your 'Junk Folder' first, before contacting the hotel directly to check this.

The Changing of the Guard takes place at 11am August to May on Mondays, Wednesdays, Fridays and Sundays. In June and July in peak season, it takes place daily. 

This is a very popular ceremony so be sure to get there early!

Westminster Abbey is just a 10 to 15 minute walk from the hotel. The concierge will be able to provide you with directions or arrange a cab for you.

The hotel sits opposite the Royal Mews and the public entrance to the Palace is a simple one minute walk away.

Harrods is in Knightsbridge which is just a few minutes away by cab. The famous store is open 10am to 7pm (Monday to Saturday) and 11.30am to 6pm (Sundays). As times occasionally change please check with the concierge who can inform you of current opening hours.

Other famous stores such as Harvey Nichols in Kensington and Selfridges on Oxford Street are a short cab ride from the hotel and easily accessed by the underground or by bus.

By April 2025, all travellers who do not currently need a visa will require an ETA to travel to the UK.

The Electronic Travel Authorisation (ETA) is a new requirement that grants permission to travel to the UK from 2025. This applies to all international travellers wishing to visit or transit through England, Scotland, Wales and Northern Ireland. You will need an ETA to visit Northern Ireland, whether you are arriving directly or via the Republic of Ireland.

All international travellers, including children and babies need an ETA. Irish and British citizens are exempt. 

The ETA is valid for two years, and allows multiple visits of up to six months per trip. The fastest way to apply is using the UK ETA app, available on the Apple Store and Google Play.

To avoid delays and disruptions, please apply for your ETA well in advance of your departure. It’s quick, affordable, and can be done online.