Frequently asked questions Here is a selection of some frequently asked questions about The Rubens for your convenience. What changes have you made during the Covid-19 pandemic? What is the check-in/checkout time? What is your cancellation policy should I wish to cancel my room reservation? If I drive to the hotel, where can I park my car? Does the hotel operate a shuttle service? What is the nearest tube/train station to the hotel? Is there a service charge for staying at the hotel? Can I change the money at the hotel? What credit cards are accepted at the hotel? What amenities/services do you offer for children? What is The Pastry Experience? Is there a dress code? Do you have adapters and converters available? Do you provide tea and coffee-making facilities in the bedroom? Can you provide distilled water for my machine? I have dietary restrictions or allergies, can I make you aware of these in advance? Do you operate a laundry service? Is there a gym? Can I bring my pet? What in-room amenities are provided? Can I organise a balloon, banner, or special message to be placed in a bedroom? What tour company do you recommend for London and out-of-town tours? Can you offer advice for show and restaurant recommendations? I have not received a response to my email? What time is the Changing of the Guards? Where is Westminster Abbey? Where is Buckingham Palace in relation to the hotel? Where is Harrods and what time does it open?