Pet policy

When travelling with a pet, it is important that our guests are aware of our pet policy. We kindly ask you to review this prior to staying with us. The Rubens at the Palace welcomes well-behaved pets, ensuring a comfortable stay for both you and your furry companion. Learn more about our pet policy, including guidelines, charges, and available amenities.

Pet services

Pet-sitting services (additional charge)

Grooming services (additional charge)

Pet toys

Pet menus

Birthday celebrations and cakes

A welcome hamper, which includes a toy, a treat and clean-up bags

A welcome letter with information on pet services

Custom-made Rubens pet bed

Do not disturb/pet sleeping' room card

Food and water bowl with floor mat fresh mineral water

Turndown pet treat

Litter boxes and pet pads

Map of nearby parks and walks

Veterinary services (additional charge) and emergency details 

Pet menu

Treat your beloved pets to our specially curated pet food menu, featuring premium selections from the renowned fresh dog food brand, Butternut Box. Each ingredient in these nourishing meals is thoughtfully selected to contribute to your dog's wellbeing, offering meals that are devoid of fillers and artificial preservatives.

FAQs

Our pet concierge

Speak to our Pet Concierge ahead of your stay to discuss your pet's needs.