Frequently asked questions
Ensuring the health and wellbeing of our employees and guests is our most important priority. This page was last updated 30th June 2022.
Safe travels
Check your journey
As travel restrictions and guidelines continue to change, our helpful tool aims to make your journey as seamless and stress-free as possible. Check your journey to The Rubens to find out all you need to know before travelling.
Personal responsibility
We have introduced enhanced hygiene protocols – for you, our other guests and our team members. An inherent risk of exposure to Covid-19 exists in any public place where people are present. We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitisers you require. In choosing to stay at The Rubens, you voluntarily assume all risks related to exposure to Covid-19. Let’s help keep each other safe and healthy.