Dear valued guest, friend and partner of The Rubens at the Palace,
We are closely monitoring the Coronavirus (Covid-19) developments and will continue to prioritise the well-being of our guests and employees. We are aware of the latest travel advice issued by government agencies and are monitoring all updates issued by the World Health Organization (WHO) and the Centres for Disease Control (CDC).
We are delighted that our doors are open once more, and the Rubens team are looking forward to welcoming our guests back.
The well-being of our guests and our teams is our primary concern
We are part of a family-run company that’s been in the hospitality business for over 100 years, and knowing when to change our practices to keep pace with the world around us has been vital to our success. The well-being of our guests and team has always been, and always will be, our primary concern.
We have always employed stringent sanitation procedures at The Rubens, and we understand that it’s imperative for us to take extraordinary measures to stay healthy and respond to new requirements and expectations.
We’d like to share with you some of the new steps and procedures we have implemented to give you peace of mind when returning to The Rubens.
We offer PCR Covid-19 testing with trusted partners and there are a number of options available, depending on guests’ preferences. Our Wellbeing Director Johal Scott will be happy to discuss your options prior to arrival or during your stay. A personal medical professional will visit you at the hotel to perform the test, and results will be returned within 3 - 24 hours. Please contact Johal at jscott@rchmail.com to discuss in more detail.
Every member of the team has been provided with training on sanitation and physical distancing protocols, with more comprehensive instruction given to guest-facing staff and our housekeeping team.
In light of Covid-19, our long-established stringent cleaning procedures have been enhanced to take into account recommendations from WHO and CDC covering everything from hand washing hygiene and cleaning product accreditations to the cleaning protocols adopted in every area of the hotel. We are also proud to have partnered with Rensair to utilise their air purifiers in the public areas of our hotel.
Public areas of the hotel will be reconfigured and adjusted to allow for physical distancing wherever possible and all guests will be advised to practise physical distancing.
We are extremely proud of the relationships we hold dear with each of our guests and our travel industry partners around the world, and we are sincerely looking forward to warmly welcoming you back and seeing The Rubens, once again restored to its former glory!
On behalf of The Rubens team and the wider Red Carnation Family, we wish you and your loved ones the best of health.
If you have any questions or would like assistance with a future reservation, please do email me personally at malcolmrb@rchmail.com or call the hotel on +44 20 7834 6600
Warmest wishes,
Malcolm Hendry
Frequently asked questions
Ensuring the health and wellbeing of our employees and guests is our priority.
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As travel restrictions and guidelines continue to change, our helpful tool aims to make your journey as seamless and stress-free as possible. Check your journey to The Rubens to find out all you need to know before travelling.
Precautionary measures
We have always employed stringent sanitation protocols in each and every one of our hotels, and we will continue to do so (with special measures to prevent the spread of Covid-19). We are following the recommendations from the World Health Organization (WHO) and the Centres for Disease Control (CDC). In the short term our staff will be asked to wear protective masks, we will ensure there is space to accommodate physical distancing and where we feel we need to make changes to the guest experience, we can assure you our level of service and the generous hospitality for which we are renowned will remain.
Personal responsibility
We have introduced enhanced hygiene protocols – for you, our other guests and our team members. An inherent risk of exposure to Covid-19 exists in any public place where people are present. Covid-19 is an extremely contagious disease that can lead to severe illness and death. We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitisers you require. Please adopt physical distancing and hygiene practises throughout your pre-trip travel arrangements and follow all health instruction whether physical signage, or requests from our professional staff, once you are staying with us. In choosing to stay at The Rubens, you voluntarily assume all risks related to exposure to Covid-19. Let’s help keep each other safe and healthy.
